The BackMitra includes a full 5-year warranty on the quality of the foam.
The quality of the foam refers to its ability to resist exerted pressure and to retain its original size and shape.
The warranty is also provided if the BackMitra was purchased in the past. No distinction is made if the purchase was made in the web-shop backmitra.com or has been made with one of the BackMitra distributors. Even if the BackMitra was received as a gift the warranty applies. The warranty period of 5 years starts on the original date of purchase.
The BackMitra will be replaced under warranty under the following conditions:
1. The BackMitra shows manufacturing faults or defects in material.
2. The foam doesn’t return to its original size and shape after being used in a typical BackMitra exercise session.
3. Warranty Request
If you need warranty service, please fill out the warranty request form. Our team members will send you the necessary information regarding the evaluation and replacement of your BackMitra. Please note that customers are responsible for return shipment fee.
4. When a BackMitra is replaced under warranty it will be shipped to you at no cost.
5. When a BackMitra is returned under warranty and the claim is rewarded it will be replaced with a BackMitra in a currently available color of your choice.
6. Excluded from warranty is:
a. Heat damage
Exposing the BackMitra to temperatures above 40 degrees Celsius (104 degrees Fahrenheit) can lead to irreversible damage which voids the warranty. Never place the BackMitra near a heat source or leave it in a car parked in the sun.
b. Abrasion, cutting or perforation
Damage resulting from abrasion, cutting or perforation is excluded from warranty.
c. Wear and tear
Common wear and tear of the surface and edges are excluded from warranty.
d. Improper cleaning
The BackMitra should only be cleaned with cold water and soap. Using any other products in contact with the BackMitra will void the warranty.
e. Improper storage
The BackMitra should be stored on a flat horizontal surface with no objects lying on top of it or leaning against it. Failing to do so might warp or mark it. This damage is excluded from warranty.
f. Prolonged pressure damage
Exerting prolonged pressure on the BackMitra can cause permanent damage voiding the warranty. Do not pinch, clamp, warp or pressure the BackMitra in any other way for any prolonged duration of time (longer than 30 minutes at a time). Pressuring, pinching or clamping for shorter periods may cause small dents or marks on the surface that will likely disappear of their own accord due to the self healing properties of the foam (Also see paragraph e.).
7. When registering the BackMitra and therewith activating the warranty the customer initially agrees to receiving correspondence in relation to the BackMitra; information, events, promotions, etc. The customer can revoke this permission at all times.
8. The warranty is only valid when the BackMitra has been registered previously.
See the warranty registration form.
9. Intended use, maintenance and storage
The intended use of the BackMitra is in horizontal position on the floor or anti-slip mat. Videos with common exercises can be found on this page.
The only maintenance the BackMitra requires in an occasional cleaning with cold water and soap. It should be stored on a flat horizontal surface with no objects lying on top of it or leaning against it.
10. This warranty equally applies to the BackMitra Pillow.
BACKTOOLZ makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to the BackMitra and/or BackMitra Pillow other than as set forth above. BACKTOOLZ makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. Except as provided above, BACKTOOLZ is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the BackMitra and/or BackMitra Pillow. Under no circumstances shall BACKTOOLZ be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the BackMitra and/or BackMitra Pillow. The warranty and remedies set forth above are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
If you have any questions about the warranty, please contact us.